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FAQ

How long does it take to get my Pet Jigsaw?

On average, it takes three to four weeks for your Pet Jigsaw to get to your door if you live in the United States or Europe. Other regions may take four to six weeks. However, we do offer faster shipping times depending where you are in the world!

Will I need to pay any customs fees if I live outside of the United States?

Different countries have different customs policies. Any additional fees, taxes, and duties will be your responsibility. 

Do you have a satisfaction guarantee?

You bet! If you are not satisfied our team will work with you to ensure that you are. Email us at contact@petjigsaws.com and we will make things right.

Can I change my photo after it has been submitted?

Yes you can! Any photo changes must happen within within three hours after your order has been submitted. Simply email us at

contact@petjigsaws.com and title your email "Photo Change". Our team of artists start on your art as soon as they can so any requests after three hours can not be promised. If you do not get an answer within 30 minutes, do not panic. Our team will honor the time stamp of the email.

Can I cancel my order?

Absolutely. Things come up and we understand this. However, please try to cancel the order within three hours as we begin working on your order as soon as it is submitted! Any orders that have already gone to print will not be eligible for cancellation. If you do not get an answer within 30 minutes, do not panic. Our team will honor the time stamp of the email.

Do I get to see the artwork before shipment?

Of course! We will send you an email with the artwork within one to three days of your order submission for your approval. We want you to be happy with the artwork before we send it to print! If you want to change the background color or make some minor revisions, don't be shy.

Please try to approve your artwork within 48 hours of receiving our email. If we do not receive a response by then, we will begin printing your puzzle.